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General Customer Service Contact Info:
Marine Measurements Water Resources Navigation

Teledyne RDI - Poway, CA USA
Telephone: +1-858-842-2600 • Fax: +1-858-842-2822
After-Hours Emergency Support +1-858-842-2700

Edward Apodaca

Mr. Edward Apodaca - Ext. 2639
Customer Service Manager

Andre Merritt

Mr. Andre Merritt - Ext. 2759
Repair Center Support Engineer

Daniel Murphy

Mr. Dan Murphy - Ext. 2637
Field Service Engineer

Application Expertise: Inland and Coastal Environments
Product Champion: StreamPro, ChannelMaster, River Ray, WorkHorse Rio, Grande, VADCP, WinRiverII
Secondary Product Support: NEMO, Waves, Horizontal Waves
Scott Idle Mr. Scott Idle - Ext. 2693
Field Service Engineer

Application Expertise: Coastal and Ocean Environments
Product Champion: Ocean Surveyor, Broadband, SRD500
Secondary Product Support: Navigator DVL, Remus DVL, Waves, Horizontal Waves, DVS, HADCP
Tony Phakonekham Mr. Tony Phakonekham - Ext.2682
Field Service Engineer

Application Expertise: Coastal and Ocean Environments
Wilbur Rotoni Mr. Wilbur Rotoni – Ext. 2951
Field Service Engineer

Application Expertise: Coastal and Ocean Environments
Product Champion: Broadband Workhorses, Sentinel V
Secondary Product Support: Navigator DVL, Explorer DVL, Waves, NEMO, Ocean Surveyor

Teledyne RDI Europe - La Gaude, France
Telephone: +33-492-110-930 • Fax +33-492-110-931

Loic Michel

Mr. Loíc Michel
Director of TRDI Europe
Tel. +33-49-211- 0930

Kevin Grangier

Mr. Kevin Grangier
Field Service Engineer & Repair Supervisor - Europe
Tel. +33-49-211- 0930

Gerald Gedoux

Mr. Gerald Gedoux
Repair Technician - Europe
Tel. +33-49-211- 0930

Teledyne RD Instruments - China
Room 1311, Holiday Inn, Pudong, Shanghai
899 Dongfang Rd, Pudong, Shanghai 200122, P.R. China
Telephone: +86-21-5830-6939 • Fax +86-21-5830-5115

Fan Lei Mr. Lei Fan
Customer Service
Tel. +86-21-5830-6939

Drakkar Atlantec Engenharia Offshore Ltda. – Brazil
Rua Luiz Gualberto, 101
Florianopolis SC
Telephone: +55-48-3241 6231
Mr. Rodrigo Pacheco

Rest assured, at Teledyne RDI, there's always someone available to assist you with your technical emergencies. During regular customer service hours (8:00 a.m. - 5:00 p.m., Pacific Time), simply call our main number at +1-858-842-2700 and ask for customer service. Someone will be available to assist you.

However, we understand that technical difficulties can arise at any time. If you are experiencing a true technical emergency after regular business hours, you can call our emergency support line, and a trained Teledyne RDI customer service technician will assist you.

Emergency 24/7 customer service: +1-858-842-2700.