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Real-time online technical support now available
After Market Services

Teledyne RDI's Customer Service department offers a wide array of after market services to meet your various needs.

  1. Online Product Troubleshooting
  2. Product Training
  3. Product Commissioning
  4. Extended Warranty
  5. Product Inspection and Refurbishment Services

1. Online Product Troubleshooting

Teledyne RDI has recently adopted leading edge technology to provide our customers with online, interactive product support. This technology effectively puts a virtual Teledyne RDI expert on-site with you -– seeing the things you see and answering your concerns directly.

If your computer can be placed on-line, our service technicians can view your data and/or product settings and commands to help you trouble shoot your problem in real-time. No need to try to describe your problem over the phone, with this new service, our engineers can see and hear you problems and quickly walk you though a resolution.

To learn more about this exciting new FREE service, please contact field service at rdifs@teledyne.com, or call +1-858-842-2600.

2. Product Training

Teledyne RDI offers product and software training to ensure that you understand the full scope of your Teledyne RDI product's capabilities.

Although our software wizards will quickly get you up and running, our products are brimming with features and capabilities! Make sure you're putting these tools to work for you. We offer all levels of product and software training either at our facility or yours. Online training is also available.

To learn more about this service, please contact field service at rdifs@teledyne.com, or call +1-858-842-2600.

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3. Product Commissioning

Teledyne RD Instruments’ highly trained and experienced Field Service Group is available to assist you with on-site product commissioning services.  Conformation of proper installation and operation of your TRDI ADCP is highly advantageous to ensure the success of future operations and data accuracy.  Services include dock side testing of the product, supervision of the installation, Harbor and Sea Acceptance Testing, and concurrent operational training for the product’s specific set up and configuration for your vessel.

To learn more about this service, please contact our Field Service Group at rdifs@teledyne.com or call +1-858-842-2600.

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4. Extended Warranty

Teledyne RDI offers a one-year warranty on all of our Doppler products. We also offered extended warranties based on a percentage of the product purchase price. An extended warranty help you plan your annual budgets and alleviates unplanned operational expenses.

For more information, please contact field service at rdifs@teledyne.com, or call +1-858-842-2600.

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5. Product Inspection & Refurbishment Services

To ensure that you continue to receive optimal results from your Teledyne RD Instruments product(s), we recommend that every ADCP / DVL be returned to our factory for an inspection every 2-3 years. We'll provide your unit with a thorough multi-point inspection, and let you know if any refurbishment services are required to properly maintain the unit.

To learn more about this service, please contact field service at rdifs@teledyne.com, or call +1-858-842-2600.

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Contact Info: Tel. +1.858.842.2600 | Fax +1.858.842.2822 | E-mail: rdifs@teledyne.com