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Need to send your ADCP back to us?
Whether you have troubleshot your instrument but still cannot get it to work or you simply need to send it back for periodic maintenance*, you will need to obtain an RMA (Return Merchandise Authorization) number from us.

To obtain an RMA number and shipping instructions for the return of your instrument, please fill and submit the following form OR contact Customer Service Administration at rdicsadmin@teledyne.com or (858) – 842 2600 and provide them with the following information:

Full Name:  
Equipment type: (instrument model, or if it’s a board, or an IPAQ, etc)  
Serial Number  
Reason for Return: (Describing the failure observed and test(s) performed OR service requested)
 
Here is my contact information:
Phone number:  
E-mail address:    
Company Name:  
End-User Shipping Address:
(Street, City, Province, Zip Code, Country) :
 
Send me an RMA right away

I will need my system back by   (mm/dd/yyyy)
Reason for requested return date:
 
*To ensure that you continue to receive optimal results from your Teledyne RD Instruments product(s), we recommend that every ADCP / DVL be returned to our factory for an inspection every 2-3 years. We'll provide your unit with a thorough multi-point inspection, and let you know if any refurbishment services are required to properly maintain the unit.

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